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Terms & Conditions Of Our Courses 

Code of Conduct 

  • All Students must comply with the following rules and regulations whilst attending a course at The Hair Beauty & Barbering Training Academy.

  • At The HBB Training Academy we do our upmost to provide a high and safe standard of training, please assist us in maintaining these professional standards. Please note that these regulations are compulsory for Health & Safety purposes.

  • Punctuality – Face to Face Courses will commence promptly at the published times. The teaching time are extremely precious. We do understand that incidents occur that cannot be prevented e.g. heavy traffic, poorly children, but we would appreciate a telephone message if you are running late, or unable to attend. A refund will not be given or another date offered.

  • Dress Code – Not only is it important for a learner to appear professional always, it is vital that we comply with the dress code for Health & Safety issues. Plain black closed toe shoes must be worn, with a low heel (trainers are acceptable).

  • If a learner has a disability(ies), learning difficulty(ies), and/or health problem(s) please inform The HBB Training Academy upon booking to ensure the correct help and guidance is given.  Please be advised that the academy is on the ground floor.

  • Personal Hygiene – Learners  must always maintain their own personal hygiene.

  • Hair and Nails – Long or medium length hair must be tied back during the course. Nails should be filed/cut to a sensible length to avoid injury to a client.

  • Jewellery – No Jewellery (including piercings) should be worn during the course except for a wedding band and small stud earrings. Please leave any valuables at home as The HBB Training Academy cannot take any responsibility for loss or damage to student’s or clients personal belongings.

  • Training Manuals – Training manuals supplied by The HBB Training Academy. All materials are the Copyright of the Academy.

  • Models – Students can bring models for the assessment day, but please be advised that if your clients do not show up, you will potentially be delayed for your final assessments. We do realise that this can often be a problem due to work commitment, so please contact The HBB Training Academy at least one week prior to the course if you would prefer us to find the models for you, but no responsibility will be taken by the training academy if a model cannot be found.

  • For the waxing courses, your models must have sufficient bodily and facial hair; they will need to grow their hair for a couple of weeks prior to the course.

  • Mobile Phones – These must be switched off or put on silent during the course.

  • Smoking – If you do smoke, please do not smoke on the premise or outside the building.

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Also please be aware of the following:

  • The HBB Training Academy will not tolerate physical or verbal abuse to any members of staff at any time.

  • Water ,refreshments & lunch will be provided for at the training sessions. The HBB Training Academy has no control over the ingredients of the refreshments available and takes no responsibility for learners/clients suffering any allergic reactions or special dietary specifications.

  • As part our service to provide excellent student service The HBB Training Academy operates an equal opportunities policy. Learners will not experience discrimination on any counts.

  • The HBB Training Academy will not tolerate any bullying on their courses between Learners. You will be asked to leave the course and no refund will be given.

  • All learner and client information is kept confidential, following GDPR rules.

  • If required, extra tuition on scheduled training dates is available within three months after the commencement of the course for £200 per day.

  • Health and Safety Policy – The Health & Safety at Work Act 1974 and subsequent additional legislation places a duty upon the management of an establishment to secure and maintain a safe working environment for all employees and those affected by the service provided.

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The HBB Training Academy undertakes to:

  • Provide a consistently safe environment at the Academy.

  • Provide guidance of a safe working practices for staff and  learners, whilst incorporating health & safety knowledge into all learner activities.

  • Provide information and procedures for fire and emergencies.

  • Provide information and procedures for accidents.

  • Provide training and up to date information on health & safety to all concerned.

  • Promote training of a responsible attitude to health & safety throughout the academy.

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Provide monitoring processes for the above The HBB Training Academy will require its learners to:

  • Follow the health & safety regulations.

  • Co-operate with others in keeping the environment safe.

  • Take care to avoid injury to themselves or others.

  • Being appropriately dressed and not misusing or damaging equipment, materials or the premises.

  • Report any hazards immediately to the staff in charge

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Kit Information:

  • Kits are provided within the course fee. Learners must ensure they bring their kits with them as there may not be any spare at the academy.

  • Learners will need to practice treatments during and after their training, so The Academy would recommend learners look after their starter kits well so they can practice treatments at home to a professional and satisfactory standard for your assessment. Any kits lost will incur a fee to replace them 

  • Please contact the academy for further information.

  • Our Kits are supplied from Aston & Fincher. For any warranties, faults or incorrect kit received please contact them directly and keep the receipt that comes with it as proof of purchase.

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Equal Opportunities Policy:

  • The HBB Training Academy is committed to ensuring equal opportunity to all candidates on all courses, all the clients of the establishment and to the staff of The HBB Training Academy regardless of their role.

  • There is a commitment to encourage each individual to realise his or her potential. Training or access to assessment will not be affected by gender, ethnic origin, nationality, religious belief, social circumstance, marital status, age or physical or intellectual ability or other relevant state.

  • The requirements of the Sexual Discrimination Act 1975, the Race Relations Act 1976 and the Employment (Disabled Persons) Acts of 1944 and 1958 will be respected and any amendments or extension thereto.

  • Equal opportunities will be integrated into all planning, procedures and our resources. All promotional material, course schemes and display items will not reinforce stereotypes and will reflect the diversity of the society.

  • All staff and learners will be advised of the policy to be pursued with clients and visitors to the Academy. There will be positive reinforcement of the requirements of the policy statement and the policy will be monitored and reviewed at regular intervals among staff and learners and action taken if required.

  • Encouragement will be given to discuss any concerns over these issues if/when they occur.

  • You will be given the opportunity to allow these concerns to be fully and confidentially discussed. Support and advice is available to help those concerned to understand the problems and take steps to resolve them.

  • On the first instance, any problems should be brought immediately to the attention of your designated trainer .

  • There will be an ongoing action plan to reinforce the stated policy and this will be monitored by the Academy’s Principal.

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Appeals Procedure:

  • The HBB Training Academy is committed to ensuring that the assessment procedure meets the requirements of the Awarding Bodies . The HBB Training Academy operates a system for reviewing the quality and fairness of the assessment procedure. As part of this process the candidate has the right of appeal against any assessment decision, written or practical, which the student deems to be unfair.

  • The learner  should notify the Assessor of dissatisfaction with the outcome of the assessment within seven days, stating why there is a disagreement with the decision.

  • The assessor must explain the decision in writing within fourteen days. If the learner is not satisfied, the Principal may order the student to be re-assessed by another tutor/assessor. The matter should be resolved within fourteen days.

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Complaints Procedure:

  • The HBB Training Academy strive to provide training of a standard and quality suited to professional practice and discipline. Trainers and learners are expected to adhere to the code of practice and ethics.

  • We encourage learners  to voice any areas of concern or dissatisfaction with any aspect of the course, venue or tutoring as soon as they arise, so that matters may be addressed and resolved quickly and amicably. We recommend that should a complaint or concern arise it should be made in one or more of the following ways:

  • Speak to the course tutor, at break time or arrange an appointment to request a tutorial.

  •  Write, email or telephone the Academy directly

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Assessment of Candidates with Special needs:

  • The HBB Training Academy operate a policy of equal access to all its courses and qualifications and the procedure regarding learners with special needs is as follows:

  • Inform The HBB Training Academy at the earliest possible opportunity if extra help will be needed throughout the course. This may either be written on the application form or addressed verbally to a staff member at the Academy. The situation will then be reviewed on an individual basis and a decision will be made by the course tutor as to whether special circumstances need to be considered throughout the course.

  • If special circumstances do need to be considered, then every effort will be made to tailor the teaching to suit individual needs.

  • An action plan will be agreed based on the information given. Supplementary evidence such as GP letter or certificate of special needs may be required.

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 Course Information – General information:

  • You will study practical treatments at the academy unless taking an online course .

  • You will be required to complete theory work at home, prior to any online or face to face training.

  • You will be required to practice your treatments at home and carry out case studies to be able to be qualified in your course.

  • You will be required to record all of your case studies and send to us for assessment. If you lose case studies content you will have to redo them to be able to qualify successfully.

  • You may need to bring models for assessments.

  • You will need to wear a professional uniform with hair up, no jewellery and flat black shoes.

  • Be prepared to give and receive treatments.

  • You will be given unlimited time to complete this course, all assignments and assessments, but you will be prompted by our tutors if you are not progressing at the recommended timeframe.

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Payment Details:

  • Full payment is required to secure your place on the course. If you choose to pay via a pay later scheme any future payments are to be dealt directly with the chosen party and not The HBB Training Academy.

  • Please note that payments are non-refundable.

  • Once payment has been received by The HBB Training Academy and cleared you will receive a confirmation letter via email.

  • Payment may be made by credit or debit card, or bank transfer or Klarna.

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Booking Terms – Cancellation Policy:

  • Cancellation of any course is required by email  at least seven days prior to the course commencing.

  • No refund will be issued by The HBB Training Academy, however your course fee can be transferred onto another course offered by us.

  • In the event of a learner failing to attend or complete a course or assessment, for any reason, no refunds will be made by The HBB Training Academy, although a later assessment date may be arranged if an agreement can be agreed with the academy. There will also be an administration fee of £250 for this arrangement. 

  • It may be necessary for the learner to pay an additional fee of £200 per day, if they have not completed all their assessments to the required standard given, or their model fails to turn up, and can only be done on a day agreeable by both parties.

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General Booking Terms:

  • The minimum age for entry is 16 years (there is no upper age limit)

  • In order to apply for a place on one of our courses, please call or email or purchase directly on our website . Once you have paid, you will be sent a confirmation email, detailing the course dates and any course requirements.

  • Please note that payments, including deposits are non-refundable but may be re-applied to another commencement date, if notice of at least seven working days is given to the Academy.

  • Please check the prerequisites for each course.

  • It is essential for you to be able to speak, read, write and understand English fluently, as there will be tests and assignments that will need to be completed to pass these courses.

  • Please contact The HBB Training Academy regarding course dates.

  • It may be necessary for the Academy to cancel or re-schedule the course due to unforeseen circumstances; if this occasion should arise, an alternative date will be given. If the date offered is unsuitable, and a suitable date cannot be agreed, the Academy will refund any fees paid.

  • Course fees include tuition, training materials/resources (online training portal ) and a starter kit. Refreshments will also be provided during the course for all learners and visitors.

  • We can also upgrade your starter kit for an additional fee to our higher quality professional products. Contact us for more information.

  • The HBB Training Academy reserves the right to decline applications.

  • It is acknowledged that all intellectual property rights, including copyright, patents, design rights and any materials relating to the course remain the sole property of The HBB Training Academy.

  • All learners are required to observe and abide by all policies regarding health and safety, security, learner conduct and any other regulations as set out by The HBB Training Academy.

  • It is the course applicant’s responsibility, having referred to relevant sources of course information, to ensure that the course in all of its aspects is suitable for her/his requirements, and that they are able to commit to all course dates prior to the course commencing. The HBB Training Academy are happy to provide advice but accepts no liability in the event that the content of the course, any changes to course timetables, structure or cancellation where necessary does not meet individual requirements. Once an application has been received and processed by The HBB Training Academy and a course place allocated, the applicant will be subject to and in agreement with all conditions as set out herein by The HBB Training Academy.

  • The terms and conditions set out here in are a complete statement of the agreement between the course applicant and The HBB Training Academy and supersede all discussions, correspondence and representations made prior to the date of booking. In order to avoid disappointment, we recommend early reservation as the courses are in demand and places are limited.

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